Customer Service

 

Ordering  Registering Credit Card Safety  Shipping Information   Freight Damage and Claims   Returns   Warranty


ORDERING

To order, simply select your product category on the left side panel on any page. Select a desired product from the siding menu. You may also click on main product category on Home page to view all related products. Click on desired product's picture or Add to Cart button to advance to the product page. Once on the product page, enter the quantity and select any product options like size, color, etc. Certain options that are not compatible with each other will be blocked. On rare occasions, after you place your order, we may contact you if our system detects certain selections that are not compatible.

To help you decide which options to select, we have added Help Me Choose links next to product options. Once you click on the link, more information will be available to you. If you still have questions, please contact our Customer Service team Monday – Friday 8am – 5pm EST at (866) 266-4344.

Adding Items to your cart
To purchase selected item(s), click the Add to Cart button. You will be directed to your Shopping Cart page where you can change your product quantity, keep shopping, or check out. Here, you can also calculate your shipping cost.

You can view the items in your Cart any time by clicking on the Cart icon in the top right corner of any page.

Continuing to checkout
Before checking out, take a moment to review all of the items you've placed in your Shopping Cart. Make sure that all selections and quantities are correct. When you are ready to place your order, simply click the "Checkout" button located on the bottom of your Cart. This will take you to the order form where you can finalize your order.

Saved for Later List
If you are not ready to make a purchase but would like to save your selection, click on Save for Later button. Your selection will be saved and will be current for 30 days. You can convert it to order during the 30 day period. If you need to print your selection, go to My Account on the top of the page and select Saved for Later tab on your screen. Select the your listing and click on the Print button.
 

REGISTERING

Logging in
For your convenience, you have an option to create an account to simplify purchasing process on future orders or generate wish lists. To create an account, click on My Account on the top of the page. Click on Create Account button. Please fill out all the required fields on the form.  You can also check status of your orders, update you wish list, and view your shipping information.

CREDIT CARD SAFETY

How we protect you
Shopping at Legs and Bases.com is safe and guaranteed. Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet.

Payment Options
We safely accept Visa, MasterCard, Discover and American Express via our SSL secured server. When you provide a faxed or mailed check, you authorize a one-time electronic finds transfer from your account or to process this transaction as a check.


SHIPPING 

Tables and table tops ship free unless the cost of tables and/or table tops on the order is less than $5,000. In such case, an additional $75 shipping and handling charge will apply. This policy applies to continental US shipments shipping to BUSINESS ADDRESS with loading dock. Shipments outside the continental United States (e.g. Alaska, Hawaii), that qualify for free freight are prepaid to port and collect from that point. Shipments to residential address and/or requiring any additional services like Liftgate, Guaranteed Delivery, Inside Delivery, Delivery Notification, etc. will have additional charges. We reserve the right to charge you for such services if you don't indicate that the shipping address is residential at the time of purchase. Please contact Customer Service in advance of placing your order for a quote for any additional services.

P.O. Boxes
We cannot ship any items to a P.O. Please provide a street address.

Accuracy of Address
Please make sure your address information is accurate and complete. If the address is incomplete it may delay receipt of your order and you will be charged a fee to correct the address (even if only the suite number is missing).

 
FREIGHT DAMAGE AND CLAIMS

For UPS Shipments:
Any damage or loss incurred in transit is the responsibility of the courier. Please follow these procedures:

  1. Please inspect all packages immediately with the Carrier present. Make note of any shortages or damage. Claim with your Carrier.
  2. Retain the merchandise and all packing materials for inspection by the Carrier.
  3.  Notify LegsandBases.com Customer Service team within 5 days of receipt of shipment.


For Common Carrier (LTL):
  

FREIGHT DAMAGE WILL COST YOU IF YOU DO NOT…

  • Note any freight damage or shortages on delivery receipt at time of delivery – tip: inspect our black shrink wrap for damage
  • Refuse badly damaged or altered shipments.
     

What should you do to avoid freight claim problems?

  • Have a company representative on site for direct shipments
  • Carefully examine each carton for visible damage
  • Verify count
     

What to do after you discover hidden freight damage:

  • Take pictures of damaged product
  • Call carrier to report damage and schedule inspection
  • Retain damaged items and packaging at original receiving location undisturbed, unaltered and unused
     

If damage is noted on delivery receipt, we will assist in the filing of claims, and will arrange for replacement products ASAP.

We are not responsible for concealed damage or shipments that have not followed these simple procedures.

 

RETURN

Since all of the tables are custom made to your specifications, tables and table tops are not refundable. If your order has any problems, please contact Customer Service at 866-266-4344. We will do everything to help you resolve any issues. Our Customer Service hours are Monday - Friday 8am to 5pm EST.
 

 WARRANTY

 

Complete Tables and all components included therein are warranted for a period of 5 years from date of original invoice against poor workmanship and manufacturing defects. We retain the right to replace or repair at our option any products or parts thereof which are found defective in materials or workmanship. Warranty becomes invalid for products engineered by client whereas construction method, material specifications of final product assembly adversely affects materials and or workmanship. In no event shall liability under this warranty exceed the original purchase price. Warranty becomes invalid if the product or part exhibits abuse, improper or unusual use. This warranty is invalid if product is subject to caustic or abrasive cleaning agents or sharp objects that cause damage. This Warranty is invalid if the product is altered from its original condition or client performs additional processing on the product that results in any alteration from its original condition. This warranty does not cover self edge tops and/or tables where table legs/bases are more than 60" apart and do not include steel top support. Our tables and table tops are not for outdoor use. Any damage related to the outdoor use is not covered under this warranty. For purposes of this warranty, normal wear to the product finish shall not be considered a defect. This Warranty is expressly made in lieu of any and all other warranties expressed or implied.

Table Bases When Purchased Separately are warranted to the original purchaser for a period of 10 years from the date of delivery, under normal use, against manufacturing defects. We will repair or replace, at our option, any product that we determine to be defective as a result of faulty workmanship. In no event shall our liability under this warranty exceed the original purchase price of the product determined to be defective. This warranty does not apply where product has been abused, mishandled or subjected to use other than that for which it was designed. For purposes of this warranty, normal wear to the product finish shall not be considered a defect. There are no other warranties expressed or implied.

Table Tops When Purchased Separately are warranted for a period of one (1) year from date of original invoice against poor workmanship and manufacturing defects. We retain the right to replace or repair at our option any products or parts thereof which are found defective in materials or workmanship. Warranty becomes invalid for products engineered by client whereas construction method, material specifications of final product assembly adversely affects materials and or workmanship. In no event shall liability under this warranty exceed the original purchase price. Warranty becomes invalid if the product or part exhibits abuse, improper or unusual use. This warranty is invalid if product is subject to caustic or abrasive cleaning agents or sharp objects that cause damage. This Warranty is invalid if the product is altered from its original condition or client performs additional processing on the product that results in any alteration from its original condition. This warranty does not cover self edge tops and/or tops where table legs/bases are more than 60" apart and do not include steel top support. Our tables and table tops are not for outdoor use. Any damage related to the outdoor use is not covered under this warranty. For purposes of this warranty, normal wear to the product finish shall not be considered a defect. This Warranty is expressly made in lieu of any and all other warranties expressed or implied.